Counted from reviews, October 2026

What people complain about, by product

Reechee reads public software reviews for sales teams. These pages count the complaint themes in 1404 reviews of 10 sales and prospecting tools, with every quote linked to the review it came from.

• Apollo.ioOutdated or incomplete contact data undermines prospecting accuracy is the most common complaint, in 76 of the 201 reviews analysed.
• ClaySteep learning curve and technical workflow complexity is the most common complaint, in 62 of the 176 reviews analysed.
• CognismInaccurate, outdated, or incomplete contact records is the most common complaint, in 31 of the 98 reviews analysed.
• DialpadSlow or ineffective support, onboarding, and issue resolution is the most common complaint, in 29 of the 196 reviews analysed.
• HubSpot CRMScaling costs, tier jumps, and feature paywalls strain SMB budgets is the most common complaint, in 88 of the 258 reviews analysed.
• InstantlyEscalating costs, add-ons, and confusing credit/subscription tiers is the most common complaint, in 24 of the 70 reviews analysed.
• LushaOutdated or inaccurate contact data causing bounced emails, dead numbers, and wrong-person outreach is the most common complaint, in 68 of the 146 reviews analysed.
• RocketReachOutdated, incomplete, or incorrect contact data undermines outreach confidence is the most common complaint, in 31 of the 69 reviews analysed.
• SmartleadComplex UI, navigation, and setup friction for scaled outbound teams is the most common complaint, in 17 of the 58 reviews analysed.
• ZoomInfo SalesStale, inaccurate, or missing prospect and company data undermines outreach reliability is the most common complaint, in 66 of the 132 reviews analysed.