Counted from reviews, October 2026
Common complaints about Dialpad
Reechee read 196 Dialpad reviews published on Capterra, G2 and TrustRadius between October 2023 and October 2026. The 9 themes below are ranked by how many reviews raise them, with 26 quotes that link back to the review they came from.
- 969
- public Dialpad reviews on file
- Most raised theme
- Slow or ineffective support, onboarding, and issue resolution
The complaints, ranked
A mention is one review that raises the theme, counted once per review. Recent means published in the three months before the analysis date.
Slow or ineffective support, onboarding, and issue resolution
“Their support is subpar and they employ predatory tactics to trick you into yearly contracts as they know their service is so bad.”
“Questions took WEEKS to answer. Customer support is slow. Live chatting with a person or getting someone on the phone is difficult.”
“What I typically find I like least about dial pad is their support team. I find it difficult to get issues addressed and resolved.”
Call reliability, ringing, connectivity, and audio-quality problems
“The service and connectivity can still be spotty, and switching from wifi to data mid call (which I've often had to do) can drop the call, or create a major lag.”
“Sometimes calls don't ring and the process of submitting a ticket takes a while.”
AI transcription accuracy gaps for accents, non-English speech, voicemail, and terminology
“AI doesn't understand our accents most of the time. We have to edit the entire call sometimes before we can attach it to their account.”
“Non-English Transcripts: Non-English transcriptions fall below expectations, despite being advertised as high quality.”
“The voicemails transcriptions was always wrong, inserting words and symbols in the text, so I always had to go and hear the voicemail.”
End-user app, web, and mobile UX performance gaps
“One thing I don't like about Dialpad connect is that sometimes the app can feel a little slow, especially when switching between calls or different sections. A few features also take some time to get used to and occasionally I have to refresh or try again when something doesn't load properly.”
“The online website seems clunky and lags a bit compared to the actual application on my desktop.”
“The desktop app is not user friendly. It very rarely even opens on my computer. I only use it on my phone.”
Pricing, contract, billing, and add-on fee surprises
“Predatory company with hidden terms in their contract. After two weeks of trying to onboard with them I was informed by [sensitive content hidden] (CSM) that I needed to sign an agreement to move my numbers over. Desperate to get things moving I signed only to find it was a yearly contract and even after immediately notifying them that I didn't want to proceed they are saying I am locked into a 1 year agreement now.”
“They can be costly, especially when adding a new line.”
“Also beware that there are huge amounts of taxes and fees that they don't tell you about when giving you a quote.”
SMS delivery, texting compliance, and messaging workflow issues
“The text messaging never functioned properly.”
“Yes the fact that numbers get flagged for spam and sometimes texts send to”
“The service is unacceptable. It takes an unreasonably long time to connect to calls, and the SMS service is pathetic.”
Admin setup, configuration complexity, and feature discoverability friction
“For a small company (20 employees), the administration side is needlessly complex. I'm not running an enterprise level organization here - it feels like overkill.”
“It was extremely difficult and frustrating to use as a small business. It's geared to be managed by an expert in VOIP and IT systems. It was difficult to change different settings as they were located in different areas.”
“On the administrative side, the Company, Office, and Department rules overlap a lot and can be a bit confusing.”
CRM and third-party integration reliability gaps
“Newer company, they don't have deep integrations with softwares and sometimes the integrations they do have fail and cause problems with workflows. We have one with Zoho CRM and for a few weeks the integration was no longer working.”
“It did not integrate well with hubspot CRM- calls would go missing, not attached to the account we are calling off it. It just was not connected to hubspot well”
“The integration with HubSpot is very limited and we typically run into issues for things are not getting associated or logged correctly”
Reporting and analytics customization limitations
“Exporting custom analytics reports lacks flexibility, making detailed call tracking frustrating.”
“Feedback Analytics is useful, but it could go further by offering more detailed breakdowns and better export options.”
“Reporting is limited and on the rails, meaning no customization in any real sense.”
How these numbers were made
- Source: a sample of 196 of the Dialpad reviews Reechee holds on Capterra, G2 and TrustRadius, published between 23 October 2023 and 9 October 2026.
- A theme is a group of complaints about the same thing. A mention is one review that raises it. Counts show how often a theme appears, not how many of Dialpad’s customers experience it.
- Every quote is verbatim and links to the review it came from. Quotes that could not be matched word for word to the original review were left out.
- Reviews are individual accounts. A one-star review and a five-star review count the same for a theme; this page does not rate Dialpad.
- Reechee monitors review sites for B2B sales teams. It is not affiliated with Dialpad. Like many sales teams, Reechee uses some of the tools reviewed here.
Dialpad complaints, in short
What is the most common complaint about Dialpad?
Slow or ineffective support, onboarding, and issue resolution. It comes up in 29 of the 196 Dialpad reviews Reechee analysed, most recently on 25 September 2026.
Are complaints about Dialpad increasing?
Slow or ineffective support, onboarding, and issue resolution is the most common complaint, in 29 of the 196 reviews analysed.
Where do these Dialpad complaints come from?
From 196 public reviews on Capterra, G2 and TrustRadius published between October 2023 and October 2026. Every quote on this page links to the review it was taken from.
Is this page affiliated with Dialpad?
No. Reechee is a review-monitoring service for sales teams. It does not sell, rate or review Dialpad; this page counts what Dialpad's own reviewers wrote.
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