Counted from reviews, October 2026
Common complaints about Clay
Reechee read 176 Clay reviews published on Trustpilot, G2 and TrustRadius between January 2025 and September 2026. The 7 themes below are ranked by how many reviews raise them, with 19 quotes that link back to the review they came from.
- 195
- public Clay reviews on file
- Most raised theme
- Steep learning curve and technical workflow complexity
The complaints, ranked
A mention is one review that raises the theme, counted once per review. Recent means published in the three months before the analysis date.
Steep learning curve and technical workflow complexity
“Extremely difficult to use, not intuitive at all. This is not built for speed and definately not to be used by salespeople.”
“The learning curve is steeper than the marketing suggests. The spreadsheet-style interface looks familiar at first, but getting real value out of it requires understanding conditional runs, formulas, and how columns depend on one another.”
Unpredictable credit consumption and expensive usage-based pricing
“The worst part is testing: even with autorun turned off, changing a dedupe setting re-ran the entire workbook and blew through our entire month’s credits ($1000 in credits burned) with no clear warning.”
“The credits can also run out quickly, and the price may be high for small teams.”
“Clay uses credits/actions for enrichments and workflow steps, and usage can climb quickly when you test large tables, run waterfalls, or stack multiple providers”
Data accuracy, coverage gaps, and AI hallucination risk
“Some niche markets and smaller regional companies occasionally required additional verification. The AI-generated research was occasionally outdated or lacked enough context.”
“The AI also invented contacts and it was very difficult to get it to format correctly.”
“Sometimes the data is not fully correct, so I still need to check it myself.”
Slow, buggy execution and weak workflow run controls
“Honestly the UI is god awful. The MCP is weak, workflows are risky because you have to be careful about triggering autorun, and building it and making changes are super slow because the UI is so finnicky.”
“Sometimes queries can run a long time and it can be hard to stop a column that is running.”
“Tool is full of BUGs !”
CRM, API, and integration friction in advanced workflows
“More advanced workflows with complex integrations, custom logic, or large-scale data synchronization benefited from help from technical team members.”
“CRM sync is another friction point. Pushing data to HubSpot works, but field mapping is largely manual.”
Support, refund, and cancellation access gaps
“I can't login, contact support, to contact support please login!! Click the help button the help doesn't work. Click help and support in the app, that doesn't work!!”
“Cant cancel my subscription, company have been charging me for MONTHS with my account on free plan and they dont let me delete my account!”
“I have paid $350/m for several months, and when I needed support, their best answer was "ask your LLM for help debugging".”
Scale limits and table/workbook constraints for high-volume workflows
“There are limitations for a workbook, I think it's around 50,000 rows at one table. This creates a problem where we need to create multiple workbooks on the same project.”
“Table size (currently 50k records)”
“Ability to view/import more than 2,000 records from an SFDC report”
How these numbers were made
- Source: a sample of 176 of the Clay reviews Reechee holds on Trustpilot, G2 and TrustRadius, published between 8 January 2025 and 28 September 2026.
- A theme is a group of complaints about the same thing. A mention is one review that raises it. Counts show how often a theme appears, not how many of Clay’s customers experience it.
- Every quote is verbatim and links to the review it came from. Quotes that could not be matched word for word to the original review were left out.
- Reviews are individual accounts. A one-star review and a five-star review count the same for a theme; this page does not rate Clay.
- Reechee monitors review sites for B2B sales teams. It is not affiliated with Clay. Like many sales teams, Reechee uses some of the tools reviewed here.
Clay complaints, in short
What is the most common complaint about Clay?
Steep learning curve and technical workflow complexity. It comes up in 62 of the 176 Clay reviews Reechee analysed, most recently on 28 September 2026.
Are complaints about Clay increasing?
Steep learning curve and technical workflow complexity is the most common complaint, in 62 of the 176 reviews analysed.
Where do these Clay complaints come from?
From 176 public reviews on Trustpilot, G2 and TrustRadius published between January 2025 and September 2026. Every quote on this page links to the review it was taken from.
Is this page affiliated with Clay?
No. Reechee is a review-monitoring service for sales teams. It does not sell, rate or review Clay; this page counts what Clay's own reviewers wrote.
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