Counted from reviews, October 2026
Common complaints about Lusha
Reechee read 146 Lusha reviews published on G2, TrustRadius and Capterra between October 2023 and September 2026. The 10 themes below are ranked by how many reviews raise them, with 26 quotes that link back to the review they came from.
- 331
- public Lusha reviews on file
- Most raised theme
- Outdated or inaccurate contact data causing bounced emails, dead numbers, and wrong-person outreach
The complaints, ranked
A mention is one review that raises the theme, counted once per review. Recent means published in the three months before the analysis date.
Outdated or inaccurate contact data causing bounced emails, dead numbers, and wrong-person outreach
“Inconsistent Phone Data & Outdated Leads: While business emails tend to be reliable, phone number accuracy drops noticeably outside North America or for mid-level employees. Reps often run into dead end numbers, corporate switchboards tagged as direct lines, or contacts who changed jobs months prior.”
“The biggest drawback is that the contact database isn't always up to date, especially for smaller companies or people who have recently changed jobs. Occasionally, phone numbers or email addresses are outdated, which can lead to bounced emails or unsuccessful calls.”
Coverage gaps for regions, smaller companies, mid-level roles, and direct mobile numbers
“Another area for improvement is mobile number coverage. Having access to more verified direct mobile numbers, particularly for decision-makers in SMBs and mid-market companies, would significantly improve connect rates and reduce time spent searching elsewhere.”
“Another thing I’d like to add is that when we were using the trial versions, we tested Apollo and Lusha (and we also tested ZoomInfo with the help of someone in the corporate world). What we observed was that Apollo had a lot more numbers available for a single contact for example, direct numbers, headquarters numbers, direct emails, work emails, and sometimes personal emails as well. In comparison, with Lusha we generally tend to get only a single email and a single number most of the time.”
Credit-based pricing feels restrictive, expensive, or unfair at prospecting scale
“Credit pricing, with add-ons and extra credits price is becoming really high, no discounts, so for small startups there should be a startup programme.”
“Aggressive Credit Consumption: The credit system can burn out quickly. Phone number reveals consume multiple credits per contact (often up to 5 credits for a phone lookup vs. 1 credit for an email), making bulk cold-calling lists expensive to compile.”
“The biggest downside is that not every contact is verified, so you sometimes spend credits on information that isn't accurate. Better filtering and more flexible credit limits would make it even better.”
CRM sync, enrichment, exports, and list movement create workflow friction
“Auto CRM enrichment (Specially HubSpot and Salesforce)”
“Matching could be better for Accounts (Name, URL and Country)”
“Their tool is also very buggy. I uploaded a CSV and half of its data was lost.”
Search, filtering, and list-building controls are not flexible enough for precise targeting
“hard to filter candidates”
“I also wish there were more advanced filtering options in some searches and better coverage in certain international markets.”
“Lusha could improve its contact data accuracy in some regions, expand international coverage, and offer more advanced filtering and customization for prospecting.”
Platform bugs, slowdowns, crashes, and large-list performance issues disrupt daily prospecting
“The upload speeds should be faster to get the details quickly.”
“Also, many times when you load a large list, the UI freezes, which can cause problems.”
Intent data and account intelligence lack depth, configurability, or actionability
“Provide Intent data of customers who are visiting our website”
“More detailed information on Intent Outputs”
“they don't have advanced INTENT configuration”
Support escalation is inconsistent, templated, or unavailable when issues block users
“Their support is garbage. They don't read your issue properly and just give templated replies (even when there's a human). This is the worst support I have experienced.”
“Ease to book meetings with the Sales reps. Currently, it get a little difficult to have to talk to someone just to brainstorm on how to go about adding credits or what plan should be okay for me.”
No native dialer or calling workflow forces users into extra tools
“Turbo Dialer”
“The main feature I can say I dislike about Lusha is that it doesn’t offer an inbuilt dialer where you can view and dial the number in real time. You have to use additional software just to make calls, which makes the work more hectic and time-consuming.”
“caller integration”
Frequent logouts and disconnected sessions add avoidable access friction
“It logs out automatically in sometime after we’ve logged in for the day which makes it harder for me to stay on it”
“You have to sign in all the time, sometimes this is time consuming”
“Not many users in the database. Constantly disconnecting and loging out. Very annoying to login every time you need to use it.”
How these numbers were made
- Source: a sample of 146 of the Lusha reviews Reechee holds on G2, TrustRadius and Capterra, published between 18 October 2023 and 4 September 2026.
- A theme is a group of complaints about the same thing. A mention is one review that raises it. Counts show how often a theme appears, not how many of Lusha’s customers experience it.
- Every quote is verbatim and links to the review it came from. Quotes that could not be matched word for word to the original review were left out.
- Reviews are individual accounts. A one-star review and a five-star review count the same for a theme; this page does not rate Lusha.
- Reechee monitors review sites for B2B sales teams. It is not affiliated with Lusha. Like many sales teams, Reechee uses some of the tools reviewed here.
Lusha complaints, in short
What is the most common complaint about Lusha?
Outdated or inaccurate contact data causing bounced emails, dead numbers, and wrong-person outreach. It comes up in 68 of the 146 Lusha reviews Reechee analysed, most recently on 1 September 2026.
Are complaints about Lusha increasing?
Outdated or inaccurate contact data causing bounced emails, dead numbers, and wrong-person outreach is the most common complaint, in 68 of the 146 reviews analysed.
Where do these Lusha complaints come from?
From 146 public reviews on G2, TrustRadius and Capterra published between October 2023 and September 2026. Every quote on this page links to the review it was taken from.
Is this page affiliated with Lusha?
No. Reechee is a review-monitoring service for sales teams. It does not sell, rate or review Lusha; this page counts what Lusha's own reviewers wrote.
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